Your privacy matters to us
Learn how we protect and use your information
Introduction to our privacy policy
This policy explains how we collect, use, and protect your personal information. We comply with Australian privacy laws to keep your data secure and confidential at all times.
By using our site or services, you consent to our collection and processing of data as described here. Please review this policy regularly for updates or changes.
What information we collect
We collect information you provide directly and data automatically generated by your use of our site.
Information you provide to us
- • Contact details when you submit an enquiry form
- • Information shared during one-on-one consultations
- • Preferences and communication choices
- • Billing and subscription information
- • Feedback or survey responses
Information collected automatically
- • Device type and browser details
- • IP address and general location
- • Usage data such as pages visited
- • Cookies and related identifiers
- • Interaction with site features
How we use your information
Your data enables us to provide, manage, and improve our subscription services while maintaining compliance and security.
- • Managing your subscription
- • Providing consultations and support
- • Improving our website and services
- • Communicating updates or important information
- • Complying with legal obligations
- • Conducting analytics for service improvement
- • Responding to your enquiries
Our commitment: We prioritise your privacy and implement safeguards to keep your data secure. Your information is only used for the purposes outlined here.
When we share your information
We share data only with trusted vendors or when legally required. We do not sell your information.
Service providers we use
We may share information with providers who help deliver our services, such as IT, analytics, or customer support partners.
Legal obligations
We may disclose data to comply with Australian law or respond to lawful requests.
Anonymous statistics
We use aggregated, non-identifiable data for analysis and reporting.
Your rights and choices
You have the right to access, correct, or delete your personal data. Contact us to exercise your rights or for any privacy concerns.
- • Request a copy of your personal information
- • Ask us to correct inaccurate data
- • Request deletion of your data
- • Ask for your data in a portable format
- • Object to certain uses of your data
- • Request restriction on data processing
Contact us anytime regarding your privacy rights or to make a request about your data.
How we protect your data
We implement technical and organisational measures to safeguard your information from unauthorised access or misuse.
Technical security measures
- • Data encryption in transit and storage
- • Secure access controls
- • Regular security updates
- • Monitoring for suspicious activity
Organisational security measures
- • Staff training on privacy and security
- • Access limited to authorised personnel
- • Regular policy reviews
- • Incident response procedures
How long we keep your data
We retain personal information only as long as necessary for service delivery, legal, or regulatory reasons.
- • Kept while your subscription is active
- • Retained for service improvement analytics
- • Held for customer support and compliance
- • Stored for billing and legal requirements
- • Kept only with your consent
You may request deletion of your data at any time.
International data transfers
If data is transferred outside Australia, we ensure it is protected by appropriate safeguards and privacy controls.
- • Use of verified, secure platforms
- • Standard contractual clauses
- • Vendor security reviews
- • Compliance with privacy regulations
Cookies and tracking technologies
Our site uses cookies to improve user experience and functionality. See our Cookie Policy for details.
Types of cookies we use
- • Required for basic site features
- • Help monitor site usage and performance
- • Remember preferences and settings
- • Enable enhanced features and content
You can control cookie settings in your browser at any time.
Changes to this privacy policy
We may update this policy periodically. Significant changes will be communicated on our website.
- • Notification via website banner
- • Email update if you are subscribed
- • Date of latest revision posted
- • Updated policy available for review
Review this page regularly for any changes.
Contact about privacy
Contact our privacy team with any questions or concerns about your information.
velariosevon
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61291100256
Email: content@velariosevon.com
Last updated September 21, 2025
Effective from September 21, 2025